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Start Date : 30 Sep,2024
End Date   : 4 Oct,2024
Duration    : 5 Days
Price          : $ 4,950 ( SAR 18,562.50 )



TQM is a management and quality philosophy aimed at integrating all organizational functions to focus on meeting customer needs and organizational objectives. It has been one of the most influential methods used in managing business processes over the last 30 years. It has been incorporated as a vital component in the management systems of some of the world's most successful enterprises. The aim of this course is to equip participants to understand TQM so that they can make Quality and Continuous Business Improvement work to best effect in their organization. 


Course Objectives: 

By the end of this course, each participant will be able to: 

  • Understand various quality concepts.  

  • Realize the importance of quality models.  

  • Understand TQM philosophy.  

  • List the quantitative and qualitative TQM tools and techniques 

  • Apply TQM improvement tools to enhance quality and improve processes within their organizations.  

  • Gain an understanding of other widely used improvement methodologies. 


Course Content: 

1- TQM: Introduction, basic approach, history & benefits 


2- Continuous Process Improvement 


3- American, European & Japanese Quality Models  


4- TQM Gurus: Deming 14 Points (principals); Juran Trilogy; Crosby Zero Defects  


5- Quality planning, assurance & control  


6- Plan-Do-Check-Act Model (PDCA)  


7- TQM-Tools, Techniques & Improvement Cycle 


8- Statistical Process Control (SPC)  

  • Pareto Diagram                                 

  • Cause-Effect Diagram 

  • Check Sheets 

  • Process Flow Diagram  

  • Scatter Diagram 

  • Histogram 

  • Control Charts 


9- House of Quality and Quality Function Deployment (QFD)  


10- ISO9001:2015, AS9100, HACCP, ISO/TS16949, OHSAS18001 


11- Six Sigma Perceptions 

  • Six Sigma Definition, Focus & Benefits  

  • Six Sigma Comparison with Quality Systems 

  • Lean Six Sigma 


12- Contingency and Risk Planning  

  • Failure Mode and Effects Analysis (FMEA)  

  • Cost of non quality (CNQ) 


Targeted Audience:


Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. 


Total Quality Management (TQM) Concepts, Tools and Models

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