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Start Date: 12 Apr,2026
End Date: 16 Apr,2026
Duration: 5 Days
 
Overview: 
This course is designed to help senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel.
 
 
Course Objectives: 
Provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organisations before, during, and after a crisis or emergency, with a focus on the following areas:
Strategic leadership challenges.
Apply effective crisis management tools and techniques when an organisation is under pressure.
Assign people to an appropriate crisis team role.
Consequences of sub-optimal execution.
Conduct a crisis audit.
Understand the role communications play in de-escalating a crisis.
Determine how to manage incidents.
Establish the means for business continuity.
Help your team recover from a crisis.
 
 
Course Content:
What is crisis management, and what is emergency Management?
Conducting the crisis audit.
Prepare for crisis and Perform Risk Level Analysis.
Developing a response process.
Creating a crisis team and resolving the crisis with the timeline technique.
Lead Effectively during Crisis.
Consulting with the experts.
Incident management techniques.
Working through the issues.
Establishing an emergency operations centre.
Building business continuity and recovery.
Business Recovery and Learn from Crisis.
Strategies, structures, and command.
Internal communications and internal stakeholder management.
Plenty of tabletop exercises, external case studies, and practice opportunities.
 
 
Targeted Audience:
Senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers, supervisors, and crisis management team personnel.